GET-APP: Turkey Customs Goods Tracking and Analytical Performance Program
GET-APP: Comprehensive Analysis Report on Turkey Customs Goods Tracking and Analytical Performance Program
Leverage this powerful platform by the Turkish Ministry of Trade to achieve full transparency, predictability and logistics optimization in your customs operations. Digitally manage your import and export processes end to end.
1. Strategic Importance of GET-APP: Executive Summary
The Customs Goods Tracking and Analytical Performance Program (GET-APP) is a centralized digital platform developed by the Turkish Ministry of Trade, Directorate General of Customs, to enhance transparency, predictability and operational efficiency in international trade processes. This system represents one of the most critical components of Turkey's digital transformation vision for customs administration and is widely recognized as a pioneering application among world customs authorities. It aligns directly with the World Customs Organization (WCO) framework for digital customs modernization.
The most critical value of GET-APP goes beyond operational transparency. By providing estimated and average processing times, it empowers supply chain managers with proactive risk management and logistics optimization capabilities. These analytics enable users to benchmark their own performance against national averages, uncovering process improvement opportunities that were previously invisible. The system delivers real-time data flows at every stage of customs operations, significantly strengthening the decision-making mechanisms of both importing and exporting firms.
The platform not only provides a competitive advantage in international trade but also serves as an essential component of Turkey's compliance efforts with World Customs Organization (WCO) standards. The centralization of digital customs processes has particularly facilitated access to international markets for small and medium-sized enterprises (SMEs), substantially reducing bureaucratic burdens and lowering barriers to entry for cross-border trade. Turkey's strategic position as a bridge between Europe and Asia makes GET-APP an even more valuable tool for firms engaged in transit and re-export operations.
2. Core Objectives and Key Benefits of the System
Process Tracking and Document Access
Track your customs operations and associated core documents (bill of lading, customs declaration, minutes) from a single platform in real time. Monitor the status of your transactions as they progress, enabling immediate intervention when potential disruptions are detected. This capability is particularly critical for firms managing high volumes of simultaneous customs processes across multiple Turkish ports and border crossings.
Predictability and Planning
Learn the estimated completion time of your import or export operations to optimize your logistics planning. Using predicted timeline data, you can calculate storage costs in advance, refine your supply chain scheduling processes with greater precision, coordinate with warehouse operators proactively, and avoid costly demurrage charges at ports and terminals.
Optimization and Benchmarking
Compare your own processing times against national averages to identify efficiency gaps. Evaluate the performance of your customs brokers, analyze processing speeds across different customs administrations, and make strategic decisions about routing, broker selection and documentation preparation to minimize delays and reduce operational costs.
Key Statistic: In 2024, GET-APP processed an average of 2.3 million queries per month, actively covering all customs administrations across 81 Turkish provinces. The platform has become one of the most intensively used components of Turkey's digital customs ecosystem, with year-over-year query volume growth exceeding 40% since its initial rollout.
3. Access Control and User Authorization
GET-APP is subject to strict authorization rules designed to protect sensitive commercial data. The system can only be accessed with a Declarant (Mukellef) or Officer (Customs Officer) identity. This dual-layer authorization structure is designed to meet the needs of both private sector users and public officials. Both user groups access the system with different permission levels and can only reach data within their respective areas of responsibility, ensuring that confidential commercial information remains protected at all times.
Mandatory Registration Requirements:
Important Notice: Since GET-APP access grants full visibility into a company's confidential commercial data, it is granted exclusively to individuals with legal representation authority. Unauthorized access attempts are logged by the system and subject to enforcement actions. Company officials must carefully manage employee access levels through YKTS, promptly revoking permissions when personnel changes occur and ensuring that access is limited to the minimum necessary scope.
4. Operational Query Modules
GET-APP offers approximately twenty specialized query modules covering every stage of customs operations. These modules are designed for different operational needs including import, export, transit regimes and performance analytics. Each module provides users with customized data sets and filtering options, allowing granular analysis of customs processes. The modular architecture ensures that different user profiles, from small-scale importers to large logistics companies, can access the specific tools they need without unnecessary complexity.
| Category | Module Name | Key Query Criterion |
|---|---|---|
| Import / Manifest | Customs Goods Tracking - Bill of Lading Based Import | Bill of Lading No |
| Transit Regimes | NCTS / TIR Import | MRN / TIR Carnet No |
| Declaration | Detailed Declaration - List View | Year, Month, Status |
| Performance Analysis | Processing Time - Average Durations | Import / Export Selection |
| Minutes (Tutanak) | Minutes (Tutanak) Operations Query | Minutes No / Date |
| Summary Declaration | Summary Declaration Query | Summary Declaration No |
Each module is tailored to the needs of different user profiles. For example, an importing firm will primarily use the bill of lading tracking and declaration query modules, while a customs broker will more frequently access the performance analysis and average duration modules. Transit regimes are of particular importance for international transport and logistics companies operating across Turkish borders.
5. Processing Time Analysis and Optimization
One of the most valuable components of GET-APP is the estimated and average processing times it provides for customs operations. This data fundamentally transforms firms' logistics planning and provides opportunities for proactive decision-making. Processing time analysis offers different perspectives including customs administration-level, HS code (GTIP)-level and regime-level breakdowns, enabling highly granular operational intelligence.
Multiple variables play a role in the estimated duration calculation, including the HS code (GTIP) of the goods, geographic location and current workload of the customs office, the type of customs regime (free circulation, temporary import, inward processing, etc.), risk analysis results and physical inspection requirements. This multidimensional analysis ensures that users receive not just a simple prediction, but a comprehensive process optimization roadmap that can be acted upon immediately to improve their customs operations.
6. Essential Customs Terminology Glossary
Below you will find the key customs terms you will encounter when using GET-APP. Correct understanding of these terms is a fundamental prerequisite for effective system use. Each term refers to a specific stage or document type in the customs process and will appear in various GET-APP modules depending on the nature of your operations.
What is OB (Summary Declaration)?
A preliminary notification submitted by the carrier before goods arrive at the customs area, containing general information about the goods (country of origin, HS code, gross weight, packaging type, etc.). Through GET-APP, you can query by Summary Declaration registration number and track the real-time customs arrival status of your shipment, enabling proactive coordination with warehouse and transport teams.
What is TCGB (Detailed Declaration)?
Abbreviation for the Republic of Turkey Customs Declaration. This is the detailed declaration submitted by the declarant to subject goods to a customs regime. Using the TCGB number, you can access all details of the declaration through GET-APP, including attached documents and current processing status, providing complete visibility into your customs clearance progress.
What is NCTS?
Abbreviation for the New Computerised Transit System. This is the electronic system that enables transit operations between the EU and Turkey to be conducted electronically. Through the GET-APP NCTS module, you can monitor the real-time status of transit operations using the MRN number, ensuring that your goods are moving through the transit chain without delays or issues at border crossing points.
Minutes (Tutanak) Operations
Legal documents that record discrepancies such as surplus, shortage, mismatch or other findings detected during customs inspection. Tracking minutes through GET-APP allows you to take immediate corrective action for potential penal liabilities and creates a legal safeguard. Prompt response to recorded minutes can significantly reduce the risk of fines and shipment holds.
Bill of Lading (B/L)
A legal document of title issued by the carrier confirming the transport of goods. Through GET-APP, using the bill of lading number, you can track the entire customs process for imported goods, learn the estimated processing time, and coordinate all downstream logistics activities including port pickup, inland transport and warehouse delivery.
HS Code (GTIP)
The international standard coding system under which imported and exported goods are classified. Through GET-APP, you can perform HS code-based average duration queries and obtain processing estimates customized to the specific type of goods you are importing or exporting, enabling more accurate and reliable logistics planning.
7. Frequently Asked Questions (FAQ)
8. Conclusion and Strategic Recommendations
To maximize the value you derive from GET-APP and optimize your customs processes, we recommend implementing the following strategies. These recommendations can be adapted for firms of different sizes and may vary by industry sector, but the core principles remain applicable across all international trade operations involving Turkish customs.